On the upper campus, turn right at the stop light and then immediately left to enter Bird Lane and the Bird Building patient parking area. The building is directly across the street from McKee.
Health Services is open from 8:00am-5:00pm, Monday-Friday year round. The department does observe university designated holidays and is closed on those days. Hours of operation might be adjusted to a later start time or earlier close time in the event of adverse weather conditions. Any operational changes will be updated on the Health Services’ phone message at 828.227.7640.
Walk-in appointments are not available; however, same day appointments are available after evaluation by the phone triage nurse. Call 828.227.7640 to discuss you symptoms and concerns.
WCU EMS is a basic life support ambulance service that offers 24 hour care to the WCU community throughout the fall and spring semester while classes are in session. The service is licensed by the North Carolina Office of Emergency Medical Services to transport patients to Harris Hospital Emergency Department in Sylva, NC. To request emergency care from WCU EMS, please call 828.227.8911.
Students:
If you are enrolled in residential credit hours and are assessed a student health
fee as part of your WCU tuition and fees then you are eligible for care in Health
Services. Students enrolled in distance education programs are not assessed the
student health fee, and are therefore not eligible for care through Health Services.
Eligibility is not dependent upon your insurance coverage.
Faculty/Staff:
If you are assessed a monthly health services fee as part of your employee benefits
then you are eligible for care in Health Services. That includes all permanent full-time
and permanent part-time EHRA Non-Faculty, and SHRA employees, tenure track, tenured,
and phased retirement faculty employees who are on the WCU campus. Temporary or
hourly employees may also be eligible for care in certain situations. Please refer
to University Policy 80 for more details.
If you are charged the student health fee, you are eligible for care regardless of what type of medical insurance you have. The UNC system mandates insurance coverage to help ensure students have the means to access healthcare away from campus, or for services that are more extensive than offered in Health Services, such as hospitalizations.
The staff at Health Services is dedicated to providing the best and safest health care for you. In order for providers to make a correct diagnosis and formulate the best treatment plan, they may need to ask questions related to your gender identity, sexual orientation and practices, or history of recreational substance use. Everything discussed with your health care provider is considered confidential and protected health information.
Yes, Health Services is required to protect your privacy and your protected health information as required by the Health Insurance Portability and Accountability Act (HIPAA). All information obtained is strictly confidential. If you have any questions concerning this issue, you are encouraged to discuss them with our staff.
The health fee covers all office visits with medical providers. You will only be charged additional charges if the provider orders lab work, medical procedures, medical equipment or medications that you get from the Health Services pharmacy.
Yes, a claim will be submitted for payment to your medical insurance plan for any labs that were processed in Health Services and for medical procedures. Medical insurance plans do not typically cover prescription medications and you will be responsible for any medication costs for prescriptions filled by the Health Services pharmacy.
Laboratory testing that is performed by an external reference lab will be filed to your insurance by the laboratory performing the testing.
Any charges not covered or paid by your health insurance or any payments that are made to you directly from your insurance company. Health Services accepts checks, credit and debit cards, flex spending cards at the time of service, or your charge can be paid after it has been transferred to your WCU student account.
Health Services providers can assist with medication management services for a variety of mental health diagnosis. Providers are happy to coordinate care with referrals to Counseling and Psychological Services (CAPS), which is also located in the Bird Building.